Frequently Asked Questions
How is my portrait made?
You send us a photo and choose a style. We compose a considered, made-to-order portrait and you get a free preview in about a minute, right on the page. Once you approve it, we print it, finish it, and ship it directly to you.
Can I see my portrait before I buy?
Yes. Every order includes a free preview, generated from your photo in about a minute, right on the product page. You review the composition and style before you pay. If it is not quite right, upload another photo and try again. Nothing is printed until you approve it.
What portrait styles can I choose?
Four styles, each made to order from your photo: oil-painting style (warm, classical depth), graphite (fine tonal linework), pencil sketch (looser, expressive marks), and line art (a single continuous line). Every style is available as a framed print, a matte canvas, or a stretched canvas.
What photo works best?
One clear photo in natural or window light, close enough to show the face, the features, or a pet's coat. A phone photo from the last few years is plenty. Avoid busy shots with several subjects competing for attention. A single, well-lit close-up gives the studio the most to work with, and you can always try another in the preview.
How long until my piece arrives?
Production runs 2–5 business days for most formats; framed canvases and oversized prints can take up to 7. After production, US transit takes 3–5 business days. Full breakdown on the shipping policy page.
What materials do you use?
Each format is matched to a method that suits it: archival giclée paper for fine-art prints, gallery-grade canvas for stretched and framed pieces, satin-finish poster paper for everyday pieces. Specifics for each format show on the product page.
What if my piece arrives damaged?
We replace damaged pieces free of charge. Email hello@geisti.com within 14 days of delivery with your order number and a photo of the damage. You don't need to ship the damaged piece back unless we ask. Details on the refund policy page.
Can I return a piece I don't love?
Because every piece is custom-made from your uploaded photo, we can't accept returns for change of mind. We strongly recommend reviewing the preview carefully before checkout. Replacements are offered only for defects, damage, or wrong items.
Who owns my portrait?
You retain the rights to images you upload. The portrait we make for you is for your personal use. We don't resell, redistribute, or republish anything you upload or the artwork we create for you.
Can I order a custom size or format?
The formats listed on the site are the ones we currently support end-to-end. For a custom size or framing option, email hello@geisti.com with what you have in mind — we'll let you know whether it's possible.
How do I track my order?
You'll get a tracking link by email when your piece ships. If you don't see it within the production-time window, check your spam folder, then reach out to hello@geisti.com.
Do you ship internationally?
Not yet — we currently ship to addresses in the United States only. International shipping is on the roadmap.
What if I need help with something else?
Email hello@geisti.com. We reply within one business day.